Topping up is simple: enter your UID, select your Server, choose the Genesis Crystal package or Welkin Moon you want, choose your payment method (e.g., GCash, Maya), and complete the transaction. The items will be added to your account instantly.

Your UID is displayed in the bottom right corner of the game screen. You can also find it in the Paimon Menu (top left) under your profile name. Copy it exactly to ensure instant delivery.

DearPlayers offers the best value, instant delivery, and 100% secure transactions. We accept GCash, Maya, GrabPay, and ShopeePay payments. Plus, earn reward points with every purchase to redeem for free top-ups!

It is 100% legit and safe. We are an official authorized partner. We do not use illegal refund methods (which cause negative Primogems). Your account is safe with us.

No. We will never ask for your Genshin Impact password or login credentials. We only need your UID and Server to deliver your Genesis Crystals or Welkin Moon safely.

DearPlayers provides a more rewarding experience for Filipino Travelers. We offer highly competitive rates, instant 24/7 delivery, and our exclusive Reward Points system. Every purchase earns you points that can be redeemed for free top-ups, giving you more value for your money compared to other platforms.

Please double-check your UID and Server before completing the payment. Since the top-up is processed instantly via official channels, we cannot reverse the transaction once the items have been delivered to the UID provided.

The First Top-Up Bonus (Double Crystals) is tied to your game account ID. If you haven't used the bonus for a specific denomination in-game, you will get it when you top up here.

Yes, you can buy multiple Welkin Moons. The duration stacks (up to 180 days max), but you still only get 90 Primogems per day. The 300 Genesis Crystals per purchase are given immediately.

Yes! You can easily surprise your friends by entering their UID and selecting their Server. It's a great way to gift Genesis Crystals or a Welkin Moon using GCash or Maya.

Yes! Besides the in-game First-Time Double Bonus, DearPlayers offers exclusive reward points for every transaction. We also frequently run seasonal promotions for our Philippine community.

You must select the server where your character is located (usually Asia for most Philippine players). If you select the wrong server, the top-up will fail or be delivered to the wrong account.

Yes. Since we use official authorized channels, any Genesis Crystals purchased through DearPlayers count towards in-game recharge events and cumulative spending rewards.

Currently, we only support direct top-ups for Genesis Crystals and the Blessing of the Welkin Moon. The Battle Pass must be purchased directly within the game.

In the rare event of a delay, please contact our 24/7 customer support team with your order ID. We will investigate and resolve the issue immediately.

Yes, we are an authorized distributor for HoYoverse titles. We ensure that all top-ups are handled through official, legitimate channels to guarantee account safety and avoid "negative Primogems."

DearPlayers offers competitive pricing in PHP. By using our Reward Points system, you effectively get a discount on every future purchase, making us one of the most value-oriented choices for Genshin players in the Philippines.

Genshin Impact is a popular open-world action RPG developed by HoYoverse. Players explore the vast world of Teyvat, collect characters, and uncover mysteries. Genesis Crystals are the premium currency used to obtain Primogems, which are essential for wishing for new characters and weapons.