FAQ

Question 1

How can I delete or deactivate my account?

Profile

27 Aug 2022

Answer

Step 1: Click Avatar at the top right corner

Step 2: Select “Setting”

Step 3: Click “Delete Personal Account”

Email us at help@dearplayers.com to withdraw your wallet balance if the amount is larger than TEN RINGGIT MALAYSIA.

Take note:

REQUEST ACCOUNT DELETE to start the process of permanently deleting your DearPlayers.com account including all personal information, orders and wallet account. Once your account is deleted, your wallet balance will be permanently deleted as well. If you request to delete your account, your account will be deleted in 14 days. During this time, you can login to reactivate your account, which will cancel your deletion. After 14 days deletion will be irreversible.

Question 2

My account is hacked

Profile

27 Aug 2022

Answer

Kindly drop a email to help@dearplayers.com

Question 3

How do I check my order history?

Profile

27 Aug 2022

Answer

Step 1: Click Avatar at the top right corner

Step 2: Select “View Orders”

Question 4

How do I change my personal details?

Profile

27 Aug 2022

Answer

Step 1: Click Avatar at the top right corner

Step 2: Select “Setting”

Step 3: Upload a Avatar

and / Or

Step 4: Edit your Nickname

Step 5: Click “Update Preference”

Question 5

How can I delete or deactivate my account?

Profile

27 Aug 2022

Answer

Step 1: Click Avatar at the top right corner

Step 2: Select “Setting”

Step 3: Click “Delete Personal Account”

Email us at help@dearplayers.com to withdraw your wallet balance if the amount is larger than TEN RINGGIT MALAYSIA.

Take note:

REQUEST ACCOUNT DELETE to start the process of permanently deleting your DearPlayers.com account including all personal information, orders and wallet account. Once your account is deleted, your wallet balance will be permanently deleted as well. If you request to delete your account, your account will be deleted in 14 days. During this time, you can login to reactivate your account, which will cancel your deletion. After 14 days deletion will be irreversible.

Question 6

My account is hacked

Profile

27 Aug 2022

Answer

Kindly drop a email to help@dearplayers.com

Question 7

How do I check my order history?

Profile

27 Aug 2022

Answer

Step 1: Click Avatar at the top right corner

Step 2: Select “View Orders”

Question 8

How do I change my personal details?

Profile

27 Aug 2022

Answer

Step 1: Click Avatar at the top right corner

Step 2: Select “Setting”

Step 3: Upload a Avatar

and / Or

Step 4: Edit your Nickname

Step 5: Click “Update Preference”

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