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    ©2025 CIELOLEW STUDIO (202203102712) (KT0520590-V)
    Hak Cipta Terpelihara.DearPlayers.com adalah tanda dagangan berdaftar Cielolew Studio. Semua nama produk, logo, jenama, dan tanda dagangan lain yang dipaparkan atau disebut dalam laman web ini adalah milik pemegang tanda dagangan masing-masing. Pemegang tanda dagangan ini tidak mempunyai kaitan dengan Cielolew Studio, dan tidak menaja atau menyokong perkhidmatan kami. Sebarang penggunaan tanpa kebenaran tanda dagangan ini adalah dilarang sama sekali.

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    • I Was Charged, but the Transaction That I Was Attempting to Make Could Not Be Completed

      You may have encountered an error during your purchase, don't worry; we have your back! Please reach our customer support team by email us at help@dearplayers.com with the following information:

      1. Date and Time of Transaction: 2. Phone Number or Email: 3. Game/App name: 4. Order Amount: 5. Payment Proof: (Receipt screenshot)

      We apologize for any inconvenience.

      Payment and Purchase Issues

      05 Nov 2022

    • I Completed a Purchase but Didn’t Get the Item.

      Scenario 1:

      You completed your payment and received a notification page, email, or text message from DearPlayers that your transaction has been completed, but your item was not received. The publisher might face an issue fulfilling your order. But don't worry; we keep a record of your transactions and will help to resolve the issue by completing your order manually.

      Scenario 2:

      You completed the payment and received a notification page, email, or text message from DearPlayers that your transaction was overdue but not completed. In this case, there may be a connection problem between the payment channel and DearPlayers; therefore, DearPlayers was not notified. Please wait while we work with the payment channel to investigate and resolve your issue.

      Please send the following information to help@dearplayers.com so that we can help diagnose the problem for you:

      Date and Time of Transaction: Phone Number or Email: Game/App name: Success/Failure notification that you received from DearPlayers:

      Payment and Purchase Issues

      05 Nov 2022

    • I Purchased Mobile Legends Diamonds But They Have Not Yet Been Added to My Account

      Please log out, restart your Mobile Legends game, and log back in.

      If this does not retrieve your Diamond purchase, please contact our customer support team at help@dearplayers.com

      1. Order Date & Time:
      2. Screenshot of your Game User ID and Server ID:
      3. Order ID : (you can find this in order history)
      4. Order Amount:
      5. Purchase receipt or screenshot:
      Payment and Purchase Issues

      05 Nov 2022

    • I Have Purchased Genesis Crystals, Why is it Not Reflecting in My Account?

      You have purchased Genesis Crystals but it's not reflecting in your Playstation account? Don't panic, we have provided a workaround on that!

      We received an update from Genshin, the PlayStation system has been upgraded to 2.0, and PC/Mobile user accounts can be synchronized with PlayStation login games.

      However, Genesis Crystals is not interchangeable between different platforms. After recharging on the official website, players who registered their accounts on the PSN side cannot see the purchased Genesis Crystals on their PSN devices.

      Therefore, please log in to your game accounts on PC/Mobile devices and then exchange the Genesis Crystals for the Primogems on the PC/Mobile platform before using them. The Primogems are interchangeable between different platforms.

      If the issue still persists, reach out to our support team at help@dearplayers.com providing a screenshot of your payment proof

      and Genshin ID for further assistance!

      Payment and Purchase Issues

      05 Nov 2022

    • I Entered an Incorrect Email Address When Making a Purchase on DearPlayers

      Please get in touch with our customer support team at help@dearplayes.com and provide the data below for checking purposes:

      1. The incorrect email address you entered: 2. The correct email address: 3. Date/Time: 4. Order amount: 5. Payment receipt/proof :

      We will review your order and send the voucher code to your correct email address.

      Payment and Purchase Issues

      05 Nov 2022

    • How to check Store Credit balance and transaction?

      Store Credit balance

      Step 1: Click Avatar at the top right corner

      Step 2: Select “Overview”

      Step 3: Your Store Credit balance show at the right box

      Store Credit transaction

      Step 1: Click Avatar at the top right corner

      Step 2: Select “Overview”

      Step 3: Look at the right side bar (PC)/ The hamburger menu at the left top corner (Mobile Phone)

      Step 4: Choose “Transaction” under “Store Credit”

      Payment and Purchase Issues

      05 Nov 2022

    • How do I redeem DearPlayers Store Credit?

      Step 1: Click Avatar at the top right corner

      Step 2: Select “Redeem Gift Card”

      Step 3: Input the code including dash ‘-’

      eg: A123-B456-2233

      Step 4: Click “Redeem”

      Step 5: Done! You can start shopping now.

      Payment and Purchase Issues

      05 Nov 2022

    • How to redeem PlayStation™Network?

      1. Sign in to PlayStation™Network on your PlayStation® system

      2. Select PlayStation™Store icon

      3. Select "Redeem Codes" from the menu bar in PlayStation™Store

      4. Enter the code

      5. Select "Confirm" to complete code redemption

      Terms and Conditions:

      • The code in this voucher is only valid for topping up an account for PlayStation™Network (“PSN”), code expires 36 months from date of activation.
      • Funds in this voucher can only be added to a PSN wallet associated with a master account. The area of residence of the master account holder must be Malaysia.
      • Use of the code in this voucher and/or use of content or services purchased on PSN, are subject to PSN Terms of Service and User Agreement, https://www.scei.co.jp/legal/. By using this card or by purchasing and/or using content or services on PSN , you agree to the PSN Terms of Service and User Agreement.
      • This voucher has no cash value and cannot be exchanged for cash or any other product. Funds added to PSN wallet are non-refundable and non-transferable.
      • This voucher can be suspended or terminated and the balance cancelled without prior notice if Sony Interactive Entertainment Hong Kong Limited( “SIEH” ) has reason to suspect fraudulent, abusive or unlawful use.
      • Please safeguard this card. You are responsible for any loss, theft or unauthorized use of the card.
      • SIEH reserves the final right in the event of any dispute.
      How to Redeem Vouchers

      03 Nov 2022

    • How to redeem Minecraft Mojang?

      1. Purchase Minecoins and check Overview > View Order for your code.

      2. Visit https://www.minecraft.net/en-us/profile/redeem and log in to your account.

      3. Enter your code and click “REDEEM CODE”.

      4. Click "CLAIM"

      5. Click "THAT'S ME”.

      6. Click “DOWNLOAD LAUNCHER” then install it.

      7. Open Minecraft Launcher and log in to your account.

      How to Redeem Vouchers

      03 Nov 2022

    • How to redeem Nintendo eShop Gift Card?

      From the Nintendo Switch Console/Handheld

      1. Select the "Nintendo eShop" menu on the Home Menu.

      2. Select the account you want to use.

      3. Select Enter Code on the left side of the screen.

      4. Enter the code and click "Ok".

      (The code must be typed MANUAL, not copy paste)

      5. Please take note, the following letters are never used: o, i, and z.

      From Nintendo 3Ds/2Ds Handhelds and variants (New, XL)

      1. Select the Nintendo eShop icon on the HOME menu.

      2. Scroll left and select Add Funds.

      3. Select Redeem a Nintendo eShop Card.

      4. Enter the code and click "Ok".

      (The code must be typed MANUAL, not copy paste)

      5. Please take note, the following letters are never used: o, i, and z.

      How To Use Nintendo Network Card From Nintendo WiiU Console

      1. From the Wii U HOME Menu, select the Nintendo eShop icon.

      2. Select Balance or press the + Button.

      3. Select Nintendo eShop Card.

      4. Enter the code and click "Ok".

      (The code must be typed MANUAL, not copy paste)

      5. Please take note, the following letters are never used: o, i, and z.

      **This gift card is redeemable for eShop accounts in the United States region only. Please check your region before purchase. This item is not returnable or refundable.**

      How to Redeem Vouchers

      03 Nov 2022

    • How to redeem EA Gift Card?

      Check your profile> order or email for the code (Please check your spam mail as well)

      • 1. Go to your EA Account and Billing settings
      • 2. Type in your EA Gift Card code, read and accept the Terms and Conditions, then click Submit.
      • 3. Your transaction is complete!

      ONLY VALID TO COUNTRY OR REGION SET TO THE UNITED STATES

      How to Redeem Vouchers

      02 Nov 2022

    • How to redeem Garena Shells?

      Check your profile> order or email for the code (Please check your spam mail as well)

      1. Visit the Garena website, and click login.
      2. Choose the desired Log-in Method.
      3. Enter your Garena ID and Password in the login section (If you wish to topup with Garena ID) or Login with Facebook.
      4. After you login, choose Shell Top Up.
      5. Choose Garena PPC and enter your voucher code in the column. Then click Confirm.
      How to Redeem Vouchers

      02 Nov 2022

    • How to redeem Roblox Gift Card?

      Check your profile> order or email for the code (Please check your spam mail as well)

      (Gift Cards can only be redeemed in a browser - they can't be redeemed in the Roblox apps)

      1. Log into your account on a browser
      2. Go to the Gift Card Redemption Page
      3. Enter the PIN from the Gift Card
      4. Select Redeem to add the Credit or Roblox Digital Code to your account
      5. A success message will appear when you successfully add the Credit to your account. * If you are having trouble redeeming a PIN that contains a 0 (zero) or a 1 (one), please try replacing these with the uppercase letters O and I.
      6. Click Use Credit to use your credit. You can read the Using Gift Card Credit help article for help on the next steps. OR Click Close to close the message and redeem another gift card.
      How to Redeem Vouchers

      02 Nov 2022

    • How to redeem Fortnite V-Bucks?

      Check your profile> order or email for the code (Please check your spam mail as well)

      1. Go to www.epicgames.com/fortnite/en-US/vbuckscard
      2. Log in to your Epic Games - Fortnite account
      3. Click "GET STARTED"
      4. Enter the code, and then click Next and Redeem button
      How to Redeem Vouchers

      02 Nov 2022

    • The Steam Wallet Code That I Received is Invalid

      Please make sure to check these out before you redeem your voucher:

      A. You entered the codes incorrectly (ensure all special characters are accounted)

      B. You logged in to your steam account out of our permitted region (ie: MYR voucher for Malaysia Wallet only)

      C. You are using a proxy that carries an IP address out of our region D. Some universities/offices might block specific ports (including port uses by steam)

      For situations mentioned above, you will receive the message "The wallet code you entered is invalid", please try again in the next 30 minutes after the first attempt.

      • Check the region of your account:
      • Change your Steam account region:

      If you have any concerns about your Steam account, you can refer to: https://help.steampowered.com/en/faqs/view/2B3F-DAEF-846B-A0E8

      Or contact Steam Support directly: https://help.steampowered.com/en/wizard/Login

      Payment and Purchase Issues

      02 Nov 2022

    • How to redeem PUBG Voucher Code?

      Check your profile> order or email for the code (Please check your spam mail as well)

      Use the SERIAL PIN to redeem the UC.

      1. Go to https://bit.ly/2waN5oy.
      2. Enter your PUBGM Player ID and choose Unipin Voucher.
      3. Select the quantity and click "Pay Now"
      4. Select Unipin Voucher payment channel.
      5. Enter the Serial Number and the 16-Digit PIN.
      6. Hooray! you will receive your UC in-game.
      How to Redeem Vouchers

      02 Nov 2022

    • How to redeem Steam Wallet Code?

      Check your profile> order or email for the code (Please check your spam mail as well)

      1. Open the Steam app, go to your profile & select "View My Wallet".
      2. Click on "Redeem a Steam Gift Card or Wallet Code" just below your "Wallet Balance".
      3. Enter your Steam Wallet Code & complete the transaction.

      OR

      1. Go to this website https://store.steampowered.com/account/redeemwalletcode
      2. Login to your steam account
      3. Enter the code in “Steam Wallet Code” bar and press “Continue”
      4. A success message will pop-up. You may use your added funds to purchase your desired game now.
      How to Redeem Vouchers

      27 Aug 2022

    • I Was Charged, but the Transaction That I Was Attempting to Make Could Not Be Completed

      You may have encountered an error during your purchase, don't worry; we have your back! Please reach our customer support team by email us at help@dearplayers.com with the following information:

      1. Date and Time of Transaction: 2. Phone Number or Email: 3. Game/App name: 4. Order Amount: 5. Payment Proof: (Receipt screenshot)

      We apologize for any inconvenience.

      Payment and Purchase Issues

      05 Nov 2022

    • I Completed a Purchase but Didn’t Get the Item.

      Scenario 1:

      You completed your payment and received a notification page, email, or text message from DearPlayers that your transaction has been completed, but your item was not received. The publisher might face an issue fulfilling your order. But don't worry; we keep a record of your transactions and will help to resolve the issue by completing your order manually.

      Scenario 2:

      You completed the payment and received a notification page, email, or text message from DearPlayers that your transaction was overdue but not completed. In this case, there may be a connection problem between the payment channel and DearPlayers; therefore, DearPlayers was not notified. Please wait while we work with the payment channel to investigate and resolve your issue.

      Please send the following information to help@dearplayers.com so that we can help diagnose the problem for you:

      Date and Time of Transaction: Phone Number or Email: Game/App name: Success/Failure notification that you received from DearPlayers:

      Payment and Purchase Issues

      05 Nov 2022

    • I Purchased Mobile Legends Diamonds But They Have Not Yet Been Added to My Account

      Please log out, restart your Mobile Legends game, and log back in.

      If this does not retrieve your Diamond purchase, please contact our customer support team at help@dearplayers.com

      1. Order Date & Time:
      2. Screenshot of your Game User ID and Server ID:
      3. Order ID : (you can find this in order history)
      4. Order Amount:
      5. Purchase receipt or screenshot:
      Payment and Purchase Issues

      05 Nov 2022

    • I Have Purchased Genesis Crystals, Why is it Not Reflecting in My Account?

      You have purchased Genesis Crystals but it's not reflecting in your Playstation account? Don't panic, we have provided a workaround on that!

      We received an update from Genshin, the PlayStation system has been upgraded to 2.0, and PC/Mobile user accounts can be synchronized with PlayStation login games.

      However, Genesis Crystals is not interchangeable between different platforms. After recharging on the official website, players who registered their accounts on the PSN side cannot see the purchased Genesis Crystals on their PSN devices.

      Therefore, please log in to your game accounts on PC/Mobile devices and then exchange the Genesis Crystals for the Primogems on the PC/Mobile platform before using them. The Primogems are interchangeable between different platforms.

      If the issue still persists, reach out to our support team at help@dearplayers.com providing a screenshot of your payment proof

      and Genshin ID for further assistance!

      Payment and Purchase Issues

      05 Nov 2022

    • I Entered an Incorrect Email Address When Making a Purchase on DearPlayers

      Please get in touch with our customer support team at help@dearplayes.com and provide the data below for checking purposes:

      1. The incorrect email address you entered: 2. The correct email address: 3. Date/Time: 4. Order amount: 5. Payment receipt/proof :

      We will review your order and send the voucher code to your correct email address.

      Payment and Purchase Issues

      05 Nov 2022

    • How to check Store Credit balance and transaction?

      Store Credit balance

      Step 1: Click Avatar at the top right corner

      Step 2: Select “Overview”

      Step 3: Your Store Credit balance show at the right box

      Store Credit transaction

      Step 1: Click Avatar at the top right corner

      Step 2: Select “Overview”

      Step 3: Look at the right side bar (PC)/ The hamburger menu at the left top corner (Mobile Phone)

      Step 4: Choose “Transaction” under “Store Credit”

      Payment and Purchase Issues

      05 Nov 2022

    • How do I redeem DearPlayers Store Credit?

      Step 1: Click Avatar at the top right corner

      Step 2: Select “Redeem Gift Card”

      Step 3: Input the code including dash ‘-’

      eg: A123-B456-2233

      Step 4: Click “Redeem”

      Step 5: Done! You can start shopping now.

      Payment and Purchase Issues

      05 Nov 2022

    • How to redeem PlayStation™Network?

      1. Sign in to PlayStation™Network on your PlayStation® system

      2. Select PlayStation™Store icon

      3. Select "Redeem Codes" from the menu bar in PlayStation™Store

      4. Enter the code

      5. Select "Confirm" to complete code redemption

      Terms and Conditions:

      • The code in this voucher is only valid for topping up an account for PlayStation™Network (“PSN”), code expires 36 months from date of activation.
      • Funds in this voucher can only be added to a PSN wallet associated with a master account. The area of residence of the master account holder must be Malaysia.
      • Use of the code in this voucher and/or use of content or services purchased on PSN, are subject to PSN Terms of Service and User Agreement, https://www.scei.co.jp/legal/. By using this card or by purchasing and/or using content or services on PSN , you agree to the PSN Terms of Service and User Agreement.
      • This voucher has no cash value and cannot be exchanged for cash or any other product. Funds added to PSN wallet are non-refundable and non-transferable.
      • This voucher can be suspended or terminated and the balance cancelled without prior notice if Sony Interactive Entertainment Hong Kong Limited( “SIEH” ) has reason to suspect fraudulent, abusive or unlawful use.
      • Please safeguard this card. You are responsible for any loss, theft or unauthorized use of the card.
      • SIEH reserves the final right in the event of any dispute.
      How to Redeem Vouchers

      03 Nov 2022

    • How to redeem Minecraft Mojang?

      1. Purchase Minecoins and check Overview > View Order for your code.

      2. Visit https://www.minecraft.net/en-us/profile/redeem and log in to your account.

      3. Enter your code and click “REDEEM CODE”.

      4. Click "CLAIM"

      5. Click "THAT'S ME”.

      6. Click “DOWNLOAD LAUNCHER” then install it.

      7. Open Minecraft Launcher and log in to your account.

      How to Redeem Vouchers

      03 Nov 2022

    • How to redeem Nintendo eShop Gift Card?

      From the Nintendo Switch Console/Handheld

      1. Select the "Nintendo eShop" menu on the Home Menu.

      2. Select the account you want to use.

      3. Select Enter Code on the left side of the screen.

      4. Enter the code and click "Ok".

      (The code must be typed MANUAL, not copy paste)

      5. Please take note, the following letters are never used: o, i, and z.

      From Nintendo 3Ds/2Ds Handhelds and variants (New, XL)

      1. Select the Nintendo eShop icon on the HOME menu.

      2. Scroll left and select Add Funds.

      3. Select Redeem a Nintendo eShop Card.

      4. Enter the code and click "Ok".

      (The code must be typed MANUAL, not copy paste)

      5. Please take note, the following letters are never used: o, i, and z.

      How To Use Nintendo Network Card From Nintendo WiiU Console

      1. From the Wii U HOME Menu, select the Nintendo eShop icon.

      2. Select Balance or press the + Button.

      3. Select Nintendo eShop Card.

      4. Enter the code and click "Ok".

      (The code must be typed MANUAL, not copy paste)

      5. Please take note, the following letters are never used: o, i, and z.

      **This gift card is redeemable for eShop accounts in the United States region only. Please check your region before purchase. This item is not returnable or refundable.**

      How to Redeem Vouchers

      03 Nov 2022

    • How to redeem EA Gift Card?

      Check your profile> order or email for the code (Please check your spam mail as well)

      • 1. Go to your EA Account and Billing settings
      • 2. Type in your EA Gift Card code, read and accept the Terms and Conditions, then click Submit.
      • 3. Your transaction is complete!

      ONLY VALID TO COUNTRY OR REGION SET TO THE UNITED STATES

      How to Redeem Vouchers

      02 Nov 2022

    • How to redeem Garena Shells?

      Check your profile> order or email for the code (Please check your spam mail as well)

      1. Visit the Garena website, and click login.
      2. Choose the desired Log-in Method.
      3. Enter your Garena ID and Password in the login section (If you wish to topup with Garena ID) or Login with Facebook.
      4. After you login, choose Shell Top Up.
      5. Choose Garena PPC and enter your voucher code in the column. Then click Confirm.
      How to Redeem Vouchers

      02 Nov 2022

    • How to redeem Roblox Gift Card?

      Check your profile> order or email for the code (Please check your spam mail as well)

      (Gift Cards can only be redeemed in a browser - they can't be redeemed in the Roblox apps)

      1. Log into your account on a browser
      2. Go to the Gift Card Redemption Page
      3. Enter the PIN from the Gift Card
      4. Select Redeem to add the Credit or Roblox Digital Code to your account
      5. A success message will appear when you successfully add the Credit to your account. * If you are having trouble redeeming a PIN that contains a 0 (zero) or a 1 (one), please try replacing these with the uppercase letters O and I.
      6. Click Use Credit to use your credit. You can read the Using Gift Card Credit help article for help on the next steps. OR Click Close to close the message and redeem another gift card.
      How to Redeem Vouchers

      02 Nov 2022

    • How to redeem Fortnite V-Bucks?

      Check your profile> order or email for the code (Please check your spam mail as well)

      1. Go to www.epicgames.com/fortnite/en-US/vbuckscard
      2. Log in to your Epic Games - Fortnite account
      3. Click "GET STARTED"
      4. Enter the code, and then click Next and Redeem button
      How to Redeem Vouchers

      02 Nov 2022

    • The Steam Wallet Code That I Received is Invalid

      Please make sure to check these out before you redeem your voucher:

      A. You entered the codes incorrectly (ensure all special characters are accounted)

      B. You logged in to your steam account out of our permitted region (ie: MYR voucher for Malaysia Wallet only)

      C. You are using a proxy that carries an IP address out of our region D. Some universities/offices might block specific ports (including port uses by steam)

      For situations mentioned above, you will receive the message "The wallet code you entered is invalid", please try again in the next 30 minutes after the first attempt.

      • Check the region of your account:
      • Change your Steam account region:

      If you have any concerns about your Steam account, you can refer to: https://help.steampowered.com/en/faqs/view/2B3F-DAEF-846B-A0E8

      Or contact Steam Support directly: https://help.steampowered.com/en/wizard/Login

      Payment and Purchase Issues

      02 Nov 2022

    • How to redeem PUBG Voucher Code?

      Check your profile> order or email for the code (Please check your spam mail as well)

      Use the SERIAL PIN to redeem the UC.

      1. Go to https://bit.ly/2waN5oy.
      2. Enter your PUBGM Player ID and choose Unipin Voucher.
      3. Select the quantity and click "Pay Now"
      4. Select Unipin Voucher payment channel.
      5. Enter the Serial Number and the 16-Digit PIN.
      6. Hooray! you will receive your UC in-game.
      How to Redeem Vouchers

      02 Nov 2022

    • How to redeem Steam Wallet Code?

      Check your profile> order or email for the code (Please check your spam mail as well)

      1. Open the Steam app, go to your profile & select "View My Wallet".
      2. Click on "Redeem a Steam Gift Card or Wallet Code" just below your "Wallet Balance".
      3. Enter your Steam Wallet Code & complete the transaction.

      OR

      1. Go to this website https://store.steampowered.com/account/redeemwalletcode
      2. Login to your steam account
      3. Enter the code in “Steam Wallet Code” bar and press “Continue”
      4. A success message will pop-up. You may use your added funds to purchase your desired game now.
      How to Redeem Vouchers

      27 Aug 2022