Topping up is simple: enter your UID, select your Server, choose the Genesis Crystal package or Welkin Moon you want, choose your payment method, and complete the transaction. The items will be added to your account instantly.

Your UID is displayed in the bottom right corner of the game screen. You can also find it in the Paimon Menu (top left) under your profile name. Copy it exactly to ensure instant delivery.

DearPlayers offers the best Genshin Impact top up experience with instant delivery, competitive prices, and secure transactions. Unlike other platforms, we provide a unique Reward Points system that gives you extra value on every purchase, allowing you to redeem points for free credits.

Yes, absolutely! DearPlayers is an official authorized partner. All transactions are 100% secure. We use official channels and never ask for your password—only your UID and Server are required for instant delivery.

No. We will never ask for your Genshin Impact password or login credentials. We only need your UID and Server to deliver your Genesis Crystals or Welkin Moon safely.

DearPlayers provides a more rewarding experience for Travelers. We offer highly competitive rates, instant 24/7 delivery, and our exclusive Reward Points system. Every purchase earns you points that can be redeemed for free top-ups, giving you more value for your money compared to other platforms.

Please double-check your UID and Server before completing the payment. Since the top-up is processed instantly via official channels, we cannot reverse the transaction once the items have been delivered to the UID provided.

Instant delivery! Genesis Crystals and Welkin Moon are credited immediately after payment confirmation. No waiting times, no manual processing.

Yes! If your character has never recharged a specific tier before, you will receive the Double Genesis Crystals bonus. This applies to each price tier individually.

The Welkin Moon is a 30-day subscription that provides:

• 300 Genesis Crystals immediately upon purchase.
• 90 Primogems daily for 30 days (total 2,700 Primogems). You can stack up to 180 days of Welkin Moon duration.

Yes! Besides the in-game First-Time Double Bonus, DearPlayers offers exclusive reward points for every transaction. We also frequently run seasonal promotions and community events.

You must select the server where your character is located (Asia, America, Europe, or TW/HK/MO). If you select the wrong server, the top-up will fail or be delivered to the wrong account.

Yes! You can easily surprise your friends by entering their UID and selecting their Server. It's a great way to gift Genesis Crystals or a Welkin Moon for birthdays or special occasions.

Yes. Since we use official authorized channels, any Genesis Crystals purchased through DearPlayers count towards in-game recharge events and cumulative spending rewards.

Currently, we only support direct top-ups for Genesis Crystals and the Blessing of the Welkin Moon. The Battle Pass must be purchased directly within the game.

In the rare event of a delay, please contact our 24/7 customer support team with your order ID. We will investigate and resolve the issue immediately.

Yes, we are an authorized distributor for HoYoverse titles. We ensure that all top-ups are handled through official, legitimate channels to guarantee account safety and avoid "negative Primogems."

DearPlayers offers competitive pricing and a Reward Points system. By collecting points on every purchase, you effectively get a discount on your future top-ups, making us one of the most value-oriented choices for Genshin players.

Genshin Impact is a popular open-world action RPG developed by HoYoverse. Players explore the vast world of Teyvat, collect characters, and uncover mysteries. Genesis Crystals are the premium currency used to obtain Primogems, which are essential for wishing for new characters and weapons.