Welcome to the DearPlayers website https://www.dearplayers.com (“Site”) and/or DearPlayers mobile apps (“App”) (collectively, the “Platform”). DearPlayers is an online digital goods and services platform that facilitates, among others, sale and purchase of games, related merchandise and such other items including but not limited to game cards, gift cards, and game top up between game publishers or merchants and buyers or customers.

These Terms of Use govern your rights and obligations, as users of the platform administered and managed by CIELOLEW STUDIO (COMPANY REGISTRATION NO. 202203102712 (KT0520590-V)) and its subsidiaries and affiliates (individually and collectively, “DEARPLAYERS”, “WE”, “US” or “OUR”). Unless otherwise provided by DEARPLAYERS, all new platforms introduced and managed by DearPlayers shall be governed by these Terms of Use.

By registering an account with DearPlayers and accessing any of the Platform, you acknowledge and accept that your usage of the Platform (or any of them) shall be governed by these Terms of Use and any other specific rules, procedures, terms and conditions for the products, services or facilities offered as determined or as may be amended by DearPlayers at any time or from time-to-time at its absolute discretion. Your acceptance of these terms of use shall constitute a legally binding agreement between DearPlayers and you as the user.

If you choose not to accept this Agreement, please do not use the platform. We has the right to modify this Agreement. Modified terms will be published according to clause 17, and come into effect on the effective date specified in the revised Agreement.

In these Terms of Service, the following words and expression shall have the following meanings unless the context otherwise requires:

Any technical term not specifically defined in these Terms of Service shall be construed in accordance with the general practice of such relevant industry or profession in Malaysia.

In consideration for you agreeing to these Terms of Service and your continued observance and compliance of these Terms of Service, DearPlayers hereby grants you an individual, non-transferable, revocable, non-sublicense, and non-exclusive license regarding this Platform and use the Services in accordance with and and subject to the terms and conditions stated herein.

The Platform and Services provided by DearPlayers and any portion thereof may not be reproduced, duplicated, copied, downloaded, sold, resold, visited or otherwise exploited for commercial purposes without the express consent from DearPlayers. Any unauthorised use shall terminate the license granted by DearPlayers.

Except when explicitly authorized by this Agreement, you are not granted any other right by DearPlayers. If you need to get any other right, you shall obtain written consent from us.

Each time when you access the Platform (or any of them), you irrevocably and unconditionally represent and warrant that:

• you are of legal age in your country to access the Platform and by using the Services, you and your parent or guardian accept and agree to be bound by these terms.
• you represent that you have either reached the age of “majority” or “legal responsibility” where you live, or your parent or legal guardian agrees to be bound by these Terms on your behalf.
• the use of the Platform by you will not contravene any law or regulations in any jurisdiction in which
• DearPlayers has operations, or require DearPlayers to be subject to any additional licensing requirement under the laws of that jurisdiction; and
• your personal information and the documentation submitted in this respect, including, without limitation, your full name, telephone number, correspondence address and email address, are true and accurate. You shall forthwith promptly notify us in writing of any changes in your personal information.
• you shall keep the password to the Account secure and confidential. You shall not at any time and under any circumstances reveal or disclose your password to the Account to any unauthorized party and shall take all steps to prevent the disclosure of the password to the Account to any unauthorized party;

You shall not, and agree and undertake to DearPlayers not to:

1. use the Services to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
2. directly or indirectly, use the Services for any commercial purposes, save as otherwise permitted by DearPlayers;
3. use the Platform or the Services (or any of them) to conduct any fraudulent, immoral or illegal activities or such activities that may infringe the intellectual property rights of third parties or obtain any advantage, benefit or secret profit from any third party;
4. use any Intellectual Property belonging to DearPlayers or any other third party proprietors listed on the Platform, including, without limitation, trademarks or trade names, whether registered or not, without the prior written consent of DearPlayers;
5. take any action that may undermine or manipulate the feedback or ratings system;
6. be disruptive, be offensive or be a nuisance in any manner whatsoever to other users of the Platform or the employees of DearPlayers;
7. attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by us with respect to the Services and/or data transmitted, processed or stored by us;
8. harvest or collect any information about or regarding other Account holders, including, without limitation, any personal or business information;
9. upload, email, post, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, ‘junk mails’, ‘spam’, ‘chain letters’, ‘pyramid schemes’ or any other unauthorized form of solicitation;
10. upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;
11. interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Platform;
12. take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;
13. use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, regulation, code, directive, guideline or policy including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-fraud, anti-money laundering, counter-terrorism, unlawful proceeds and anti-corruption;
14. use the Services in violation of or to circumvent any sanctions or embargo administered or laws enforced;
15. reproduce, attempt to reproduce or counterfeit any DearPlayers Points and/or Store Credits; and
16. directly or indirectly recruit and/or poach any customers obtained from the usage of the Platform.

• You shall procure, at your own costs and expenses, the requisite equipment and software to connect and access the Platform and the ensuing use of the Services. You shall bear all charges and fees imposed by third parties in relation to and in connection with you connecting your equipment to the Platform (or any of them).
• It is a pre-requisite to have a valid Account with DearPlayers in order to access and utilize the Services and/or Platform. You may register for an Account here.
• You shall keep the password to the Account secure and confidential. You shall not at any time or under any circumstances reveal or disclose your password to the Account to any unauthorized party and shall take all steps to prevent the disclosure of the password to the Account to any unauthorized party.
• It is your responsibility to secure the information of your Account. Any notification or confirmation received by DearPlayers from your Account shall be deemed to have been issued by you notwithstanding that such notification or confirmation may have been issued by a third party, whether authorized or otherwise, and you shall be bound by such notification or confirmation.
• DearPlayers shall not be liable for acting on the notification or confirmation sent through your Account. DearPlayers shall not be obliged to investigate the authenticity or authority of persons effecting the notification or confirmation or verify the completeness of such notification or confirmation. Such notification or confirmation shall be deemed irrevocable and binding on you upon receipt by DearPlayers notwithstanding any error, fraud, forgery and lack of clarity or misunderstanding in respect of the terms of such notification or confirmation.
• Save as otherwise permitted by DearPlayers, you shall not, directly or indirectly, use the Services for any commercial purposes.
• You shall not to use the Platform or the Services (or any of them) to conduct any fraudulent, immoral or illegal activities or such activities that may infringe the intellectual property rights of third parties.
• Unless otherwise permitted by DearPlayers in writing, you shall not upload, post, email transmit or otherwise make available any unauthorized or illegal activities on the Platform or directly to other users of the Platform.
• You shall not use any intellectual property belonging to DearPlayers or any publishers listed on the Platform, including, without limitation, trademarks or trade names, whether registered or not, without the prior written consent of DearPlayers.
• You shall not be disruptive, be offensive or be a nuisance in any manner whatsoever to other users of thePlatform or the employees of DearPlayers.
• You shall not directly or indirectly recruit and/or poach any customers obtained from the usage of the Platform.
• It is your primary responsibility to ensure that you are acquainted with the guidelines and procedures and these guidelines and procedures shall be deemed to be incorporated by reference and form part of the Term of Service, and may be updated from time to time by DearPlayers at DearPlayers’s sole discretion. DearPlayers shall not be liable for any errors, losses or damages caused by your use of the Services.
• It is your responsibility to secure the information of your Account. Any notification or confirmation received by DearPlayers from your Account shall be deemed to have been issued by you notwithstanding that such notification or confirmation may have been issued by a third party, whether authorized or otherwise, and you shall be bound by such notification or confirmation.
• DEARPLAYERS shall not be liable for acting on the notification or confirmation sent through your Account. DearPlayers shall not be obliged to investigate the authenticity or authority of persons effecting the notification or confirmation or verify the completeness of such notification or confirmation. Such notification or confirmation shall be deemed irrevocable and binding on you upon receipt by DearPlayers notwithstanding any error, fraud, forgery and lack of clarity or misunderstanding in respect of the terms of such notification or confirmation.
• You shall immediately notify DearPlayers upon receipt of incomplete, garbled or inaccurate data or information from DEARPLAYERS. You shall also immediately notify DEARPLAYERS upon receipt of any data or information which is not intended for you. This shall be deemed to be confidential in nature and you shall delete such data or information from your Account. You shall continue to be bound by the requisite confidentiality obligations applicable thereafter and you shall not disclose such information to any third party.
• You may need your own DearPlayers account to use our Services and you are required to verify your details by providing your name and mobile number to receive a security token that allows you to access our Platform. You may be required to be logged in to the account and have a valid payment method associated with it.
• You acknowledge and agree that DearPlayers may at its absolute discretion refuse or permit you to use the Services at any point of time and DearPlayers shall notify you via e-mail or any other form of communication of such refusal.
• Unless otherwise permitted by DearPlayers in writing, you shall not upload, post, email transmit or otherwise make available any unauthorized or illegal activities on the Platform or directly to other users of the Platform.
• You shall not upload, post, email, transmit or in any other manner whatsoever make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunication equipment, including, without limitation, thePlatform.
• You irrevocably and unconditionally allow and permit DearPlayers to send to your Account updates on services and events offered or provided by DearPlayers.

• You understand and agree that the Platform may include features or services provided by our affiliates or third parties. We only provide relevant modules and the user interfaces of third-party features and services in the Platform in order to facilitate your operation.
• No matter whether the third-party features or services are pre-installed in the Platform, or opened or subscribed by you, you understand and agree that we do not explicitly or implicitly undertake or guarantee the legitimacy or effectiveness of behaviors of the providers of the third-party features/services or you, or the legitimacy, accuracy, effectiveness or safety of the third-party features/services.
• We do not supervise, have any control over, provide a warranty for, guarantee for, or bear any liability for third-party features or services in any form.
• Any controversy or dispute between you and a provider of any third-party features or services shall be settled between you and the said party according to the business procedures and regulations of the provider of the third-party feature/service, and DEARPLAYERS shall not bear any liability.

• The full purchase price of an Item shall be paid upon checkout. The Buyer will be entitled to make payments for purchase of Item using the various payment methods made available on the Platform.
• A Buyer may pay for the Item in such currency that is available on the Platform in accordance with the prevailing exchange rate determined by DearPlayers at its absolute discretion.
• DearPlayers shall not be responsible and will not assume liability for any losses and/or damages to the Buyer arising from wrong information and details, including payment information and/or card details, entered by the Buyer or wrong remittance by the Buyer in connection with the payment for purchase of an Item. We reserve all rights to verify whether a Buyer is duly authorised to use a certain payment method and we may suspend a payment transaction until such authorisation is confirmed or cancel such relevant transaction where such confirmation is not available.
• Any refund of payment verified and permitted by DearPlayers, whether in full or in partial after deducting all payments which a Buyer is liable to pay to us, may take up to thirty (30) days to process. To facilitate the refund process, you shall ensure that the payment information and/or details are accurate as the default refund method depends on your original payment method.
• If you encounter any difficulties, please do not hesitate to contact our technical support for further assistance.

6A. ABOUT KYC Know Your Customer (KYC) Requirement for Certain Transactions:

1. General Provision: a. DearPlayers ("Company") may, at its discretion, require customers to undergo a Know Your Customer (KYC) verification process.
2. KYC for Voucher Purchases with Credit Card: a. Customers making purchases of voucher-type goods using credit cards may be subject to KYC verification. b. The Company reserves the right to request additional information and documentation, including but not limited to government-issued identification and proof of address, to verify the identity of the customer.
3. Obligation to Provide KYC Information: a. Customers are obligated to provide accurate and complete information during the KYC verification process. b. Failure to comply with KYC requests may result in the cancellation or delay of the transaction.
4. Use of KYC Information: a. Information collected during the KYC process will be handled in accordance with DearPlayers's Privacy Policy. b. KYC information will be used solely for the purpose of identity verification and compliance with applicable laws and regulations.
5. Changes to KYC Requirements: a. The Company reserves the right to modify the KYC requirements as deemed necessary, and any such changes will be communicated to customers through the Company's official channels.

By using DearPlayers's services, customers acknowledge and agree to comply with the KYC requirements outlined in this Terms of Service.

• In order to purchase goods, products or Services on the Platform, a Buyer may purchase Store Credits from DearPlayers and the Store Credits purchased by a Buyer will be credited into the Account.
• DearPlayers Points may be awarded by DearPlayers to the Buyer for each purchase of Item on the Platform. DearPlayers Points awarded will be credited into the Account and may be used by a Buyer to redeem certain Items made available on the Platform.
• Store Credits and DearPlayers Points are respectively subjected to a twenty four (24) months’ validity period from the respective date the Store Credits and DEARPLAYERS Points are credited into the Account, or for any other period as determined by DearPlayers.
• Store Credits and DearPlayers Points will not be usable upon the expiration of their respective validity periods and no refund will be provided in respect of such expired Store Credits and DearPlayers Points. DearPlayers shall have the right to deal with the expired and unutilised Store Credits or DearPlayers Points in such manner as it deems fit in its absolute discretion.
• DearPlayers prohibits and does not recognise any purported transfers of Store Credits or DearPlayers Points from one to another, or any purported sale, lease, gift or trade in the “real world” of anything that appears or originates outside of the Platform.
• DearPlayers Points cannot be exchanged for cash.
• When the Account is closed, Store Credits is no longer accessible by you and any remaining balance of Store Credits will be refunded.
• DearPlayers Points will be forfeited once an account is closed and you will not be able to reactivate your account or redeem them after.
• Any dispute regarding the amount in your Account, Store Credits or DearPlayers Points shall be raised by you in writing to us within seven (7) days from each relevant date of successful transaction. DearPlayers may (but not obliged to) carry out investigation to verify the validity of the Buyer’s dispute and any decision made by DearPlayers (at its sole discretion) in respect of such dispute shall deem to be final and conclusive.
• For the avoidance of doubt, DearPlayers reserves the right to amend any terms and conditions and/or impose such additional terms and conditions in respect of Store Credits or DearPlayers Points from time to time at its own discretion without your prior consent.

7A. Game Credit Redemption Eligibility

Only customers with a successful purchase history on the DearPlayers Platform are eligible to redeem promotional game credits. This benefit is reserved exclusively for verified users who have completed at least one valid transaction through our Platform. DearPlayers reserves the right to monitor, review, and verify all redemption activities. Any attempt to abuse, exploit, or manipulate the redemption system—including but not limited to creating multiple accounts, using false information, or engaging in suspicious behavior—will be considered a violation of these Terms. In such cases, DearPlayers retains the full authority to suspend, restrict, or permanently ban any suspected accounts without prior notice, and any accumulated credits or entitlements may be forfeited.

• DearPlayers provides service support with current technology. We do not guarantee that there will be no interruption or errors in operation of the platform service, that all defects in the platform service will be corrected, or that the platform service can meet all your requirements. We shall not bear any liability arising therefrom.
• DearPlayers is not responsible for any loss caused by third parties, such as communication line failure, technical problems, network, and mobile terminal equipment failures, system instability, and other causes of force majeure.
• DearPlayers does not guarantee the legality, authenticity, accuracy, or validity of the information and Content (including but not limited to the content of third-party services invoked) obtained through the platform, and we do not assume any responsibility for any actions based on views, or inquiries performed by you.
• The platform, like most Internet software and services, may be subject to various security problems brought about by users, network connection quality, social environment, etc. For example, publishing personal information may result in real-life harassment; other software products downloaded and installed or other websites visited by you contain viruses such as "Trojan horses" so that security risks are brought and the functions ofthe platform is affected. To avoid damage and harassment, you are advised to be aware of the possible security risks and take the necessary measures to prevent them.
• When you use the platform or requires us to provide specific services, third party systems or software might be used to provide you with access to the corresponding functions or services. The result of use or access, therefore, would be provided by the third party. In addition to this Agreement, the agreements and relevant rules of third parties shall also be observed. You shall understand and agree that third parties may access user data while providing services. We do not guarantee the security, accuracy, validity, or absence of any other risks that might be brought about by third party systems or software. You shall use third party services after reasonable consideration. We shall not bear any responsibility for any disputes and damages caused thereby.
• It should be noted that DearPlayers may modify or interrupt its services at any time after it has reasonably notified you to protect the company's business development and possible autonomy of adjustments.
• Unless expressly required otherwise by laws and regulations, we will do our best to ensure that the platform and related services are safe, effective, accurate and reliable. However, please understand that we cannot guarantee it in the cases when the platform is restricted fully or in part by the current state of technology.
• You shall bear the responsibility with respect to any physical, direct or incidental, indirect economic losses or damages (including but not limited to losses of profits, losses of data, business interruption damages, or other commercial damages or losses) resulting from the following situations when:
• You agree that DearPlayers has the right to suspend, interrupt or terminate all or part of this service to you based on the requirements of the judicial, regulatory and supervisory authorities or its own business, and we shall not bear any liability therefor.
• You understand and agree that DearPlayers will use its commercially reasonable effort to ensure the safety of your data stored in the platform and service, but we cannot provide a complete guarantee for this. You shall understand that we will not be liable for the failure to delete, store or backup data in services.
• DearPlayers will investigate all disputes and make reasonable efforts to resolve them on behalf of customers. Ultimate resolution of such disputes shall be at the sole discretion of DearPlayers
• As part of or separate from the dispute handling process, we may determine that a mistake has been made that affects you. If we determine that you have been incorrectly charged or overcharged, we will arrange for a refund to rectify the mistake. If we conclude that you were not charged when you ought to have been or have been undercharged, we may debit your account or otherwise collect a payment to rectify the mistake.
• If you are dissatisfied with any service or Content purchased using DearPlayers, or if you believe that you have been charged in error, You may initiate a dispute by contacting us at help@dearplayers.com. You must not make any false or misleading statements when filing, or during the subsequent investigation of, a dispute.

• Any copyrights, trademarks, and patent rights, trade secrets, and other intellectual property rights related to the Platform and all the contents related to the Platform (including but not limited to text, images, audio, video, charts, interface and layout design, relevant data or electronic documents, etc.) belong to DearPlayers and shall be protected by the local laws and regulations and corresponding international treaties.
• Without DearPlayers’s written consent, you shall not implement, utilize, transfer, or permit any third party to implement, utilize, or transfer the above intellectual property rights for any commercial or non-commercial purpose. We reserve the right to take any legal actions for the above acts.

• You are aware that all transactions conducted on the Platform are through telecommunication and data network, and may be subject to disruption due to technical malfunctions, defects, or problems by reason or in connection with the network provider.
• You are fully aware that your receipt of the notification from DearPlayers and vice versa may be delayed or prevented by factors affecting the relevant service providers and other relevant parties.You accept that DEARPLAYERS cannot guarantee the prompt delivery of such notification or confirmation.
• You acknowledge and confirm that you shall take all steps and measures to check and verify the transaction history of your Account.

• You shall immediately notify DearPlayers if you are aware or believe your Account has been hacked or compromised.
• You shall be liable for all transactions conducted through your Account at any time prior to the receipt by DearPlayers of your notification as stated above.
• Upon receipt of such notice, DearPlayers may, as it deems fit, suspend its Services to you pending the conclusion of investigations.

• DearPlayers shall be entitled and you irrevocably and unconditionally consent and authorise DearPlayers to the extent permitted by law, to disclose or release any information pertaining to you or your transactions through the Platform to such extent that DearPlayers may at its absolute discretion deem fit to:
• Save as otherwise permitted above, DearPlayers will not disclose your personal information to any other party without prior notification to you.

• Your use of the Services shall be governed by and construed in accordance with the laws of Malaysia.
• You agree to submit any dispute, controversy or claim arising out of or in connection with the Services, including these Terms of Service, to the exclusive jurisdiction of the courts of Malaysia.
• Where required, you shall obtain the approval or consent or permission of the relevant regulatory authorities prior to using the Services.
• For cross-border transactions, you shall be responsible for ensuring that, and you shall not violate the laws existing in the countries involved in the transaction.
• You shall fully indemnify, defend and hold DearPlayers, its officers, directors, employees, agents , and its related corporations from and against any and all claims, demands, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your breach or contravention or non-compliance with any provision of this Terms of Service.

• The Services (or any part thereof) may be cancelled by DearPlayers at any time without prior notice to you. After cancellation, the Services (or any part thereof) may be reinstated in such manner and on such Terms of Services as DearPlayers may at its absolute discretion determine.
• You may deactivate your Account at any time you notify us of your desire to do so, subject always to a closure fee as chargeable by us on you, if any.
• DearPlayers reserves the right at all times to suspend or block access to and use of the Services (or any part thereof) for any reason whatsoever and for any length of time and upon any conditions that DearPlayers may at its absolute discretion determine. Grounds for suspension or termination may include, but not limited to:
• Use of the Platform, Services and/or Account for suspicious, fraudulent, illegal, harassing, defamatory, threatening or abusive purposes may be referred by us to the relevant law enforcement authorities without notice to you.
• Upon cancellation or termination of the Services (or any part thereof):
• Further to the above, in the event that your access and/or utilization of the Platform and/or Services is suspended, ceased or terminated by us due to suspicious, fraudulent, illegal or unlawful transactions including but not limited to breaches of any law (including but not limited to the Financial Services Act 2013, AMLATFPUAA and/or MACCA or any rules, regulations, policies and/or guidelines made thereunder), you will not be able to continue to utilize yourStore Credits and/or DearPlayers Points and shall not be entitled to obtain any money or refund whatsoever. It shall be lawful for DearPlayers to retain for an indefinite period, or deal at its own discretion with, or release to the relevant authorities, any money or refund (including your Store Credits and/or the monetary value equivalent to your DearPlayers Points) in accordance with applicable legislation, rules, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom.
• Any provision of these Terms ofServices which expressly or by implication is intended to continue to remain effective and binding on you after the deactivation of Account and/or the termination of Services, shall survive such termination.

• All notices and documents required to be given to DearPlayers shall be sent by registered post to the DearPlayers’ address listed on the Platform. Any notice or document sent by you to DearPlayers shall be deemed duly notified when such notice or document is received by DearPlayers.
• All notices and documents required to be given by DearPlayers under these Terms of Service to you shall be sent to you by any one of the following methods:
• Any notice or document or communication through electronic mail or any other form of communication given by DearPlayers to you shall be deemed to be served and received by you on the day following the date of transmission of such notice or document.

• Any failure by DearPlayers to enforce at any time or for any period any one or more of these Terms of Service shall not be a waiver of them or of the right at any time subsequently to enforce these Terms of Service.
• In the event that any provisions of these Terms of Service is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable DearPlayers shall be entitled to amend that provision in such reasonable manner as would achieve the object and intention of DearPlayers as to the void, voidable, illegal or otherwise unenforceable provision.
• In any event, if any provision of these Terms of Service is determined to be invalid or unenforceable, then such invalidity or unenforceability shall not have any effect on any other provision of these Terms of Service, which shall remain valid and enforceable.

• These Terms of Services may be modified, added to, deleted or varied by DearPlayers by way of posting on the Platform or in any such other manner as DearPlayers may in its absolute discretion determine.
• You agree that continued use of the Services shall constitute your acceptance of these Terms of Services (as modified and varied from time to time).

• You may not assign rights under these Terms of Service without the prior written consent of DearPlayers.

• These Terms of Service shall be binding on your heirs, personal and legal representatives, estate, successors-in-title and permitted assigns (where applicable) you.

• You acknowledge and understand that transactions successfully made using any of the DearPlayers or Platform are final. No returns will be accepted, and no refunds will be issued unless expressly specified otherwise in these Terms. In the event that a refund will be made to you after dispute and/or error handling as outlined in the sections on Disputes and Error Handling, the time frame to credit the refund to your bank or payment service account shall depend on the Payment Channel used or your bank or payment service provider.
• More information please refer to Refund Policy

Softpin

a) Does not include manuals, installation CDs, box, physical card or other physical elements.

b)A Buyer will be able to view his code(s) in his order page after his successful purchase.

c) A successful purchase by a Buyer of any pre-order Item or Item made available for sale on the Platform indicates that all information such Buyer has entered is accurate and correct.

d) Any purchase of pre-order Item, CD Key, Time Card, Expansion, Game Point, Prepaid Card, Trial/Beta/Item Code, Game Key on the Platform are non-refundable, non-transferable, and not exchangeable once sold, unless otherwise agreed in writing by DearPlayers.

e) DearPlayers reserves the right to amend any of the terms and conditions above without prior notice.

Direct Top Up

a) Please read the product description thoroughly and confirm that the game name, server, account name and the amount purchased are correct.

b) DearPlayers assumes no liability for wrong purchases made by the customer due to negligence and/or false or wrong information provided, which may result in damages and losses. By purchasing any Items from DearPlayers on the Platform, the Buyer understands, acknowledges and accepts this release of liability.

c) If you encounter any difficulties, please do not hesitate to contact our customer service team for further assistance.