Topping up is simple: enter your UID, select your Server, choose the Genesis Crystal package or Welkin Moon you want, choose your payment method (e.g., TNG, GrabPay, FPX), and complete the transaction. The items will be added to your account instantly.

Your UID is displayed in the bottom right corner of the game screen. You can also find it in the Paimon Menu (top left) under your profile name. Copy it exactly to ensure instant delivery.

We offer the best value in MYR, instant delivery, and 100% secure transactions. Our platform supports all major Malaysian e-wallets including Touch 'n Go (TNG), GrabPay, Boost, and ShopeePay, as well as FPX online banking. Plus, earn reward points with every purchase to redeem for free top-ups!

It is 100% safe. We are an official authorized partner. This ensures you will NEVER encounter "negative Primogems" issues or bans, which usually happen with illegal refund methods.

No. We will never ask for your Genshin Impact password or login credentials. We only need your UID and Server to deliver your Genesis Crystals or Welkin Moon safely.

DearPlayers provides a more rewarding experience for Malaysian Travelers. We offer highly competitive rates, instant 24/7 delivery, and our exclusive Reward Points system. Every purchase earns you points that can be redeemed for free top-ups, giving you more value for your money compared to other platforms.

Please double-check your UID and Server before completing the payment. Since the top-up is processed instantly via official channels, we cannot reverse the transaction once the items have been delivered to the UID provided.

Absolutely. If your account is eligible for the first-time top-up bonus on the official server, you will receive the Double Bonus when you top up with us. The rules are exactly the same as in-game purchases.

Instant delivery. Once your payment is successful, the 300 Genesis Crystals will be added immediately, and your 30-day Welkin Moon subscription will activate.

Yes! Besides the in-game First-Time Double Bonus, DearPlayers offers exclusive reward points for every transaction. We also frequently run seasonal promotions for our Malaysian community.

You must select the server where your character is located (usually Asia for most Malaysian players). If you select the wrong server, the top-up will fail or be delivered to the wrong account.

Yes! You can easily surprise your friends by entering their UID and selecting their Server. It's a great way to gift Genesis Crystals or a Welkin Moon using TNG or GrabPay.

Yes. Since we use official authorized channels, any Genesis Crystals purchased through DearPlayers count towards in-game recharge events and cumulative spending rewards.

Currently, we only support direct top-ups for Genesis Crystals and the Blessing of the Welkin Moon. The Battle Pass must be purchased directly within the game.

In the rare event of a delay, please contact our 24/7 customer support team with your order ID. We will investigate and resolve the issue immediately.

Yes, we are an authorized distributor for HoYoverse titles. We ensure that all top-ups are handled through official, legitimate channels to guarantee account safety and avoid "negative Primogems."

DearPlayers offers competitive pricing in MYR. By using our Reward Points system, you effectively get a discount on every future purchase, making us one of the most value-oriented choices for Genshin players in Malaysia.

Genshin Impact is a popular open-world action RPG developed by HoYoverse. Players explore the vast world of Teyvat, collect characters, and uncover mysteries. Genesis Crystals are the premium currency used to obtain Primogems, which are essential for wishing for new characters and weapons.